Frequently asked questions
Answers to the most common questions about shipping, returns and authenticity.
How much is shipping?
Free shipping on orders of €79 or more. Below €79, standard shipping is €4.90.
How long does delivery take?
Standard delivery in 3-4 business days. Express delivery in 1-2 business days.
Can I return an item?
Free returns within 14 days of delivery. Returns are started from your account and shipped back by mail — no physical stores needed.
Are the products authentic?
Every item is new and an authentic brand product. Sellers are verified by the platform before they can sell.
Which currency do I pay in?
Prices and payments in euro (€) across every European market we serve.